We don’t disappear. Our team stays on top of messages and replies quickly, no matter the time. Send us an email and expect a genuine response, not an auto-reply or radio silence. Reach out anytime – our team is available 7 days a week and we reply within 5 minutes – how good is that! Managed by our local team in Sydney. When you message us, you’re talking to a real person, not an offshore call centre.
Office: 50 Holt Street, Surry Hills, NSW 2010
Serving: Sydney, Melbourne, Adelaide, Darwin, Perth, Brisbane, Gold Coast, ACT and Hobart
Operating Hours: Mon-Sun: 9am – 10pm AEST
We’re pretty quick. During normal business hours, our Aussie support team usually gets back to you within about 5 to 10 minutes. WhatsApp messages are often answered even sooner. We keep an eye on messages seven days a week so you’re not left waiting around wondering what’s happening.
The fastest option is WhatsApp — just send a message to +61 455 241 294 and we’ll reply as soon as we see it. If you prefer email, you can reach us at orders@modafinilaustraliaxpress.com. There’s also a contact form on this page if that’s easier for you.
Yes, you’ll receive a tracking number by email once your order has been dispatched. That number works directly on the Australia Post website. You can also use the Track Order page on our site to keep an eye on where your delivery is at.
If your delivery is running late or hasn’t arrived within the expected timeframe, just contact us with your order details and we’ll look into it straight away. We take this seriously. Shipping insurance is available, so if something goes wrong in transit, you’re protected.
We stand behind what we ship. If there’s a genuine issue with your order, reach out and we’ll sort it out properly. For full information on how refunds or replacements work, you can check the details on our Refund Policy page.
Yes — we’re Sydney-based with a real local support team. We understand how Australian shipping works and what customers expect.
